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I did a quick search for your initial error 'failed to initialize properly (0Xc0000005)' thru microsoft. All of the instance I found seem to indicate that the application can't start b/c the .exe or one of its dependent .dlls is corrupt or can't be loaded for some reason. ntdll.dll is a major OS file and your machine could be in a bad state if that is corrupt. Most likely, that file is fine (unless you have a virus) and a different file is causing the problem.
A couple things that you could try:
- run windows update and make sure you have the latest patches
- run an antivirus scan on your machine just to make sure you haven't caught something. if needed, you can find some freeware AV apps on the web that should be good enough.
- since you are running SP2 and getting the error on install, I'm wondering if the windows firewall is blocking your elicense connection. I know that I had to temorarily open some holes in my FW to get v6.5 to register. If the app doesn't handle this situation you may get the error you are seeing.
- this is a real longshot but you MAY be able to figure out which file is causing the problem by running depends.exe against ootp.exe. This is a freeware tool that will pretty much tell you what dlls are being loaded and from where. It should also identify any dlls that can't be loaded. I think that the v6.12 download is a self-extracting exe. You would have to get past that part first. Depends.exe needs to be run against ootp6.exe.
I hope that one of these helps.
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