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I haven't run into this. My first thought is that maybe your display settings in Windows are 16 bit and it's looking for 32 bit. Is it just the face picture that's screwy? Bad download, maybe? If you dig in behind the scenes, those skin textures are really .bmp files in a subdirectory. You might check them out outside the program and see if they're corrupted.
This from the Facegen site:
The color texture on the face looks strange or checkered
Check that your display is set to "True Color" (24 or 32 bit) mode. Some systems will not render properly in "High Color" (16 bit) mode.
Select 'Display' from the 'Control Panel' (in 'Start Menu' -> 'Settings') and choose the 'Settings' tab.
Re-start FaceGen Modeller.
Those are my feeble ideas. Let's see if someone knowledgeble can help ...
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