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Search: Posts Made By: Alex Murray
Forum: Bug Reports Forum 12-21-2019, 06:27 PM
Replies: 2
Views: 178
Posted By Alex Murray
Hey etanderson11, Usually a lack of text...

Hey etanderson11,

Usually a lack of text issue can mean 1 of 2 things.

1-The game didn't quite get installed correctly and has some issues with interface installations. You could look at...
Forum: Bug Reports Forum 12-21-2019, 06:17 PM
Replies: 2
Views: 127
Posted By Alex Murray
Hey Sprague, Yeah it looks and sounds like a...

Hey Sprague,

Yeah it looks and sounds like a server check for the license information and activation. Seems like there was a conflict that first time when it wasn't in sync either with your...
Forum: Bug Reports Forum 12-21-2019, 06:14 PM
Replies: 2
Views: 114
Posted By Alex Murray
Hey Oriole, Sorry to hear about that league...

Hey Oriole,

Sorry to hear about that league issue it sounds like something may have gotten corrupt so lets see if we can fix that. The game automatically has an autosave feature that we can use to...
Forum: Bug Reports Forum 12-19-2019, 05:32 PM
Replies: 5
Views: 232
Posted By Alex Murray
Hey HuDer, My apologies about the corrupted...

Hey HuDer,

My apologies about the corrupted saved games. Thankfully there is a way we could look at restoring those using our autosave feature.

The first thing to try would be to restore from...
Forum: Bug Reports Forum 12-19-2019, 03:13 AM
Replies: 1
Views: 130
Posted By Alex Murray
Hey Reed, Regretfully because eSellerate...

Hey Reed,

Regretfully because eSellerate shut down their business operations this summer you can no longer deactivate a license from the usual feature we have in-game. We have to manually submit...
Forum: Bug Reports Forum 12-19-2019, 03:11 AM
Replies: 7
Views: 311
Posted By Alex Murray
Yeah OOTP runs as a 32 Bit program currently for...

Yeah OOTP runs as a 32 Bit program currently for Windows users which means it can only use up to 4 GB of memory. If you're having issues with large leagues crashing due to memory issues you will want...
Forum: OOTP 20 - General Discussions 11-27-2019, 09:02 PM
Replies: 13
Views: 386
Posted By Alex Murray
Hey everyone, Apologies for that sudden...

Hey everyone,

Apologies for that sudden emergency. It seems like eSellerate had a pretty serious server issue for about 30-45 minutes there. It seems like its back to normal so please keep up...
Forum: Bug Reports Forum 11-12-2019, 12:17 AM
Replies: 1
Views: 225
Posted By Alex Murray
Yeah that's the Mac Gatekeeper kicking in. The...

Yeah that's the Mac Gatekeeper kicking in. The way to get around it is listed below.

All software built for the Mac OS after June 1 of 2019 must be uploaded to Apple’s servers, scanned by an...
Forum: OOTP 20 - General Discussions 11-12-2019, 12:16 AM
Replies: 3
Views: 314
Posted By Alex Murray
If you're getting that pop up window alerting you...

If you're getting that pop up window alerting you to the malicious software read below and this should get your game running for good.

All software built for the Mac OS after June 1 of 2019 must...
Forum: Bug Reports Forum 10-23-2019, 05:59 PM
Replies: 1
Views: 147
Posted By Alex Murray
Hey GeekEarth, I am so sorry I thought I had...

Hey GeekEarth,

I am so sorry I thought I had replied to this a while back. The issue you are having is most likely just a setting that has been turned to an incorrect option. In OOTP you do have...
Forum: Bug Reports Forum 10-16-2019, 07:10 PM
Replies: 4
Views: 625
Posted By Alex Murray
Actually the devs are aware of that as well. It...

Actually the devs are aware of that as well. It is something that just needs to be corrected on steams end.

Dev-"The Steam Store is currently displaying a message that FHM6(and OOTP20) isn't...
Forum: PT Bug Reports Forum 10-14-2019, 04:13 PM
Replies: 2
Views: 169
Posted By Alex Murray
Hey Gents this should be fixed. Just had a slight...

Hey Gents this should be fixed. Just had a slight server issue this morning and the dev team did get it resolved.

If you are still seeing the issue restart your OOTP game and see if that helps.
...
Forum: Bug Reports Forum 10-14-2019, 12:27 AM
Replies: 4
Views: 625
Posted By Alex Murray
Yes we are aware of the Gatekeeper issue with the...

Yes we are aware of the Gatekeeper issue with the new Catalina OS. There is a setting in the apple security settings that if changed will allow the game to run.
...
Forum: PT Bug Reports Forum 10-11-2019, 07:12 PM
Replies: 3
Views: 222
Posted By Alex Murray
Hey Matt, Sorry about the delay. I'm going...

Hey Matt,

Sorry about the delay. I'm going to assume that you have the steam overlay turn on is that correct? If you do not have the steam overlay turned on it won't be able to bring up the buying...
Forum: Bug Reports Forum 10-11-2019, 04:20 AM
Replies: 11
Views: 839
Posted By Alex Murray
Hey Webrian and Doc, Did both of you get...

Hey Webrian and Doc,

Did both of you get your activation issues resolved. We are in the midst of working with eSellerate to figure out how they want us to resolve resets from here on out and its...
Forum: OOTP 20 - General Discussions 10-11-2019, 04:16 AM
Replies: 6
Views: 674
Posted By Alex Murray
The only issues with Catalina so far that i've...

The only issues with Catalina so far that i've seen is the Gatekeeper monitoring program doesn't accept it as safe software and won't let it launch. A setting switch however resolves that issue.
...
Forum: Suggestions for Future OOTP Versions 10-08-2019, 07:29 PM
Replies: 1
Views: 526
Posted By Alex Murray
Agreed the manual would be much more powerful and...

Agreed the manual would be much more powerful and useful if we could update it with more detail and information. As well as a manual for PT would be a good idea. Now if only there was 48 hours in a...
Forum: PT Bug Reports Forum 10-07-2019, 06:07 PM
Replies: 3
Views: 222
Posted By Alex Murray
Hey Matt, Which platform did you buy your...

Hey Matt,

Which platform did you buy your OOTP 20 for? Origin, Steam, Standalone (ootp website), MacStore (AppStore), Linux? Certain ones of those are different or prone to issues.

We are aware...
Forum: Bug Reports Forum 09-24-2019, 07:04 PM
Replies: 4
Views: 317
Posted By Alex Murray
Hey Jubilation, That sounds like you may...

Hey Jubilation,

That sounds like you may have accidentally installed the eSellerate version. It won't work with FastSpring keys so we'll want to get the FastSpring version installed and see if...
Forum: OOTP 20 - General Discussions 09-23-2019, 07:48 PM
Replies: 19
Views: 1,422
Posted By Alex Murray
Yeah If you have the error message stating "the...

Yeah If you have the error message stating "the activation key was not found on the license server." that is almost always an incorrect version issue.
...
Forum: Bug Reports Forum 09-22-2019, 02:53 AM
Replies: 4
Views: 392
Posted By Alex Murray
Hey YCC12, I've seen a couple of reports...

Hey YCC12,

I've seen a couple of reports that look like yours with issues about crashes when attempting to make changes to lineups. If you don't mind can I get a couple of questions sent over and...
Forum: Bug Reports Forum 09-22-2019, 12:13 AM
Replies: 4
Views: 317
Posted By Alex Murray
Hey Gents, Can you both let me know what...

Hey Gents,

Can you both let me know what error message you are getting when you attempt to "re-license" the game. We do have two distributors now since eSellerate has closed down shop. I want to...
Forum: Bug Reports Forum 09-20-2019, 02:05 AM
Replies: 2
Views: 319
Posted By Alex Murray
Hey Buster, Actually you can force a player...

Hey Buster,

Actually you can force a player to become a coach if you are in commissioner mode. Any player that has retired you can select action and make the player into a coach is one of the...
Forum: Bug Reports Forum 09-20-2019, 01:54 AM
Replies: 1
Views: 210
Posted By Alex Murray
I was under the impression that was always how...

I was under the impression that was always how the box scores worked. If you do single player that's how box scores in OOTP usually work. I'll check with the devs in case that's a bug but i'm pretty...
Forum: Bug Reports Forum 09-19-2019, 09:16 PM
Replies: 2
Views: 322
Posted By Alex Murray
Evening, We actually have a help desk...

Evening,

We actually have a help desk article all about finding your keys and license information from our esellerate or fastspring providors. I'll link it below.
...
Showing results 1 to 25 of 214

 
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