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-   -   Crashes while opening (https://forums.ootpdevelopments.com//showthread.php?t=300010)

drewandpedey 03-18-2019 10:40 AM

Crashes while opening
 
Have tried re-installing and re-downloading but neither have worked. When I try to open the game it says "OOTP has found that the Crashed_on_startup flag is set". After it crashes, it gives the standard big Apple problem report.

Goalie39 03-18-2019 10:53 AM

Same issue


Running osx 10.11.6 on a 13in MacBook Pro, 2.9 i7, 16GB RAM

Markus Heinsohn 03-18-2019 10:56 AM

Can you paste the crash report here please?

drewandpedey 03-18-2019 10:57 AM

I'm also on mac. Im on a MacBook Air running osx 10.10.5, 1.4 i5. Glad I'm not the only one having the issue.

drewandpedey 03-18-2019 10:59 AM

Quote:

Originally Posted by Markus Heinsohn (Post 4453498)
Can you paste the crash report here please?

Process: OOTP Baseball 20 [534]
Path: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Identifier: com.ootpdevelopments.ootp20macappstore
Version: 20.0.22 (22)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: OOTP Baseball 20 [534]
User ID: 501

Date/Time: 2019-03-18 11:53:36.665 -0400
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: A5CA38B3-2C85-59D7-4B94-B826E45A65BC


Time Awake Since Boot: 640 seconds

Crashed Thread: 7

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Dyld Error Message:
Symbol not found: _clock_gettime
Referenced from: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib


(hopefully that's the part you need)

Markus Heinsohn 03-18-2019 11:00 AM

Quote:

Originally Posted by drewandpedey (Post 4453503)
Process: OOTP Baseball 20 [534]
Path: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Identifier: com.ootpdevelopments.ootp20macappstore
Version: 20.0.22 (22)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: OOTP Baseball 20 [534]
User ID: 501

Date/Time: 2019-03-18 11:53:36.665 -0400
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: A5CA38B3-2C85-59D7-4B94-B826E45A65BC


Time Awake Since Boot: 640 seconds

Crashed Thread: 7

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Dyld Error Message:
Symbol not found: _clock_gettime
Referenced from: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib


(hopefully that's the part you need)

Nope, I need the entire thing please.

drewandpedey 03-18-2019 11:03 AM

https://docs.google.com/document/d/1...it?usp=sharing

Goalie39 03-18-2019 11:04 AM

1 Attachment(s)
Here you go


Matt

Markus Heinsohn 03-18-2019 11:09 AM

OK, unfortunately this does not really tell me why it crashes, sorry. We'll investigate.

Matthoppy92 03-18-2019 11:09 AM

I too am having the same issue and message. I am running a MacBook with OS X El Capitan 10.11.6

Markus Heinsohn 03-18-2019 11:23 AM

It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14.

We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience!

Goalie39 03-18-2019 11:37 AM

Quote:

Originally Posted by Markus Heinsohn (Post 4453538)
It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14.

We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience!


Thanks Markus for the update. Hopefully that fixes our issue!


Best
Matt

drewandpedey 03-18-2019 11:50 AM

Quote:

Originally Posted by Markus Heinsohn (Post 4453538)
It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14.

We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience!

Thank you!

Lukas Berger 03-18-2019 11:50 AM

We could use a trace from one of your guys who are having this problem, it might help us narrow things down.

Do activate that,
in /Users/<user name>/Library/Applications Support/ there should be OOTP 20 and a /data/config folder.

Edit the file app.cfg and set the trace_mode line to 1. Like this:

trace_mode
1

Or, alternately, open the console, cd/navigate to /Applications/OOTP Baseball 20.app/Content/MacOS/ and enter
./"OOTP Baseball 20" tracemode

Start the game again, then when it crashes, you'll find a trace file in application support/OOTP20/data/debug

If it's not there, check both the application support folder and the OOTP20 folder, it should be in one of those places;)

Goalie39 03-18-2019 12:04 PM

Quote:

Originally Posted by Lukas Berger (Post 4453594)
We could use a trace from one of your guys who are having this problem, it might help us narrow things down.

Do activate that,
in /Users/<user name>/Library/Applications Support/ there should be OOTP 20 and a /data/config folder.

Edit the file app.cfg and set the trace_mode line to 1. Like this:

trace_mode
1

Or, alternately, open the console, cd/navigate to /Applications/OOTP Baseball 20.app/Content/MacOS/ and enter
./"OOTP Baseball 20" tracemode

Start the game again, then when it crashes, you'll find a trace file in application support/OOTP20/data/debug

If it's not there, check both the application support folder and the OOTP20 folder, it should be in one of those places;)




Last login: Mon Mar 18 12:56:19 on ttys000
Macintosh:~ masteringmac$ /Applications/OOTP\ Baseball\ 20.app/Contents/MacOS/OOTP\ Baseball\ 20 ; exit;
dyld: lazy symbol binding failed: Symbol not found: _clock_gettime
Referenced from: /Applications/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: _clock_gettime
Referenced from: /Applications/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib

Trace/BPT trap: 5
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.
Deleting expired sessions...7 completed.

[Process completed]

Lukas Berger 03-18-2019 12:11 PM

We should have a new Mac build coming out to test a potential fix for folks having this issue before too long.

drewandpedey 03-18-2019 12:21 PM

Quote:

Originally Posted by Lukas Berger (Post 4453643)
We should have a new Mac build coming out to test a potential fix for folks having this issue before too long.

Awesome, thanks a ton!

Lukas Berger 03-18-2019 03:15 PM

We're still working on this guys.

Looks like it's definitely related to some outdated features in the older Mac OS, but we're trying to find a workaround. I doubt we'll have anything for you before tomorrow at the earliest though. Sorry:(

Matt Arnold 03-18-2019 04:15 PM

Quote:

Originally Posted by Lukas Berger (Post 4453927)
We're still working on this guys.

Looks like it's definitely related to some outdated features in the older Mac OS, but we're trying to find a workaround. I doubt we'll have anything for you before tomorrow at the earliest though. Sorry:(

Yes, sorry. We'll work towards a fix and will let you know. It should work on anyone 10.12 or higher, so if you're having a crash issue on any new macs, please open a new thread for them to work through.

drewandpedey 03-18-2019 09:43 PM

Quote:

Originally Posted by Matt Arnold (Post 4454013)
Yes, sorry. We'll work towards a fix and will let you know. It should work on anyone 10.12 or higher, so if you're having a crash issue on any new macs, please open a new thread for them to work through.

No need to apologize, its the beta! Stuff happens. Thanks for your work on this and excited to play when it gets fixed!


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