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-   -   Tech Support Has Moved! (https://forums.ootpdevelopments.com//showthread.php?t=193457)

battists 02-24-2010 12:06 PM

Tech Support Has Moved!
Hello everyone!

OOTP Developments is happy to announce the introduction of an improved Technical Support model! We have implemented a new ticketing and knowledge base system that will help ensure that we don't lose track of support requests, and that we are able to provide as many helpful anwers to your questions up front. We're hopeful that these changes will help us to provide you with better support for our products!

Here are some changes that will be going into effect immediately or shortly thereafter:
  1. Support requests should now be submitted through our new support site.
  2. The new site includes a searchable Knowledge Base that we will grow over time to include many answers to common support questions. It will also dynamically offer relevant articles when you submit a support ticket. Feel free to reach out to me if you feel our Knowledge Base would benefit from a certain article.
  3. Once you submit a support request, you will receive an e-mail with a specific ticket number. You can check on the status of your ticket online and refer back to that ticket number if you ever need to follow up with us.
  4. The support site is integrated with our vBulletin forums, so you can log into the support site using your OOTP forum user name and password.
  5. The existing Technical Support forums will be gradually closed for new posts over the next few weeks. We will continue to work through outstanding issues in those forums until we have addressed them, but you will only be able to reply to existing threads, not post new threads.
Thanks very much, we look forward to getting this rolling!


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