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-   OOTP 16 - Technical Support (https://forums.ootpdevelopments.com//forumdisplay.php?f=3897)
-   -   How long does it take to resolve technical issues? (https://forums.ootpdevelopments.com//showthread.php?t=257637)

Omni 08-08-2015 07:18 AM

How long does it take to resolve technical issues?
 
I have ticket #13148.

Is more than 3 days turnaround time normal? Am I being too impatient? Please help. :(

ThatSeventiesGuy 08-08-2015 08:55 PM

Mine was a little over a week. I'd say to wait at least a week before dropping a reminder.

Omni 08-08-2015 11:32 PM

Ok, thanks. I already did drop a reminder. I'll wait until next weekend.

detroitrob 01-12-2016 10:12 PM

I sent in a ticket on Dec 19 and have heard absolutely nothing. I sent in another one a few days ago. Am I missing something? I just need to find out how when a hard drive cashes how do I go about getting the game on my new pc.

T.J. Lauerman 01-13-2016 12:49 AM

Quote:

Originally Posted by detroitrob (Post 3970502)
I sent in a ticket on Dec 19 and have heard absolutely nothing. I sent in another one a few days ago. Am I missing something? I just need to find out how when a hard drive cashes how do I go about getting the game on my new pc.

Once your PC is up and running, redownload the game however you did it initially, via Steam, or from the OOTPDevelopments.com page.

If you've only used the license on that once PC, reactivating it with the same code should work. However, if it doesn't, please open a support ticket Submit a ticket - Powered by Kayako Help Desk Software and they can clear our your old installs and get you going.

Feel free to PM me if you have any other questions or want to send me your open ticket number so I can follow up with them if what I said doesn't work.

Hopefully we can get you straightened out ASAP.

Crumley 02-16-2016 01:02 PM

Activation error
 
edit: Please disregard I figured out how to activate manually.

Yesterday I bought OOTP16 but have not been able to enjoy it yet due to this activation error:
eWeb_ActivateSerialNumber returned 0xE0000003 (ENGINE_INTERNAL_ERROR)

Any ideas on how to remedy this? I am chompin at the bit to play my new game.

My ticket number is 14979

thanks!

Kehi7 10-21-2016 09:35 AM

I have ticket number 17199 if anyone knows a solution. I last heard a reply on Oct 6.

Thanks


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