damoore46 |
12-05-2019 11:30 AM |
Quote:
Originally Posted by RchW
(Post 4567044)
Can you share that link. All my support links are dead and when I found my way to Mycommerce which seems to be the dregs of esellerate my email and order number generate;
"We're sorry, we are unable to find an order with the information you provided".
Not good.
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Well, I apologize. The email I received on Sept. 15, 2019 says its from esellerate.net, but the actual email originated from digitalriver.com (MyCommerce's owner). So, I went on the MyCommerce website to see what I could find, and tried the same thing I did a few months ago, and it doesn't work now.
I would have to agree that at this point its an issue that OOTP needs to address with MyCommerce. The suggestion of writing a support ticket from OOTP is probably your best bet.
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