Reporting and File Uploading Instructions

[JeffR]

Welcome to the FHM7 bug report and support forum. Thanks for your purchase; we hope that you'll be happy with what we've done with this version of the game. We'll be monitoring this forum frequently to help with any problems you experience. Please be as detailed as possible when reporting problems; the more information we get, the better.

Often, we'll need to have a look at your savegame to evaluate the problem. If you're not sure where to find your saved_games directory, the easiest method is to go to the Start screen, then Settings - Troubleshooting and Open Customizable Data Folder. You'll be able to see your saved_games folder from there; the individual saves have .lg extensions.

For some types of problems, the only way we can help you is to see your league files. OOTP Developments uses FTP to allow customers to send us files. Below are instructions for sending us your league files:

Below are instructions on sending us the save via our ftp site; you can also use any file sharing service (dropbox, google drive, or so on) and send the link to me either in a forum PM or an email to jeff@ootpdevelopments.com.

Windows FTP Instructions:

In the saved_games folder you'll see folders that end in ".lg". Find the folder that corresponds to the league with this problem and zip or rar all of the files inside that folder.

You do not need to include the contents of the sub-folders unless we specifically ask for them! Leaving the graphics folder out will make a huge difference in the size of the file, so you don't want to include that unnecessarily.

Unless you have an ftp program, one way to get to the ftp site is as follows: Open up Windows File Explorer (Windows Explorer if you're not using Windows 10) by right-clicking the start menu and then choose "File Explorer". At the top in the address bar, paste over top whatever is in there with "ftp://ootpsupport.com/incoming/fhm/saved_games/"

After you do that, hit the Enter key and wait a moment and it should load the ftp site, and you can click and drag or copy and paste your zip/rar file to it. Then just let us know what the name of your upload was.

Mac FTP Instructions:

There's no built-in way to upload your league files to our ftp server, so you'll need some third party software, like the free Cyberduck or Filezilla

Once you have an ftp program to use, then you'll need to find your saved game so that you can upload it. Here's how:

To begin, you'll need to zip up the league files first and then you can upload them. Here's how to find and zip up the files:
1) Open up a Finder window and go to the Go menu and hold down the option key (or alt key).
2) Now select Library from the menu (it's hidden if you don't hold down the option key).
3) From there, open up Application Support, then Out of the Park Developments, Franchise Hockey Manager 7 and finally saved_games.
4) In the saved_games folder you'll see folders that end in ".lg". Open the folder that corresponds to the league you need to send us.
5) Zip up all of the files in the main folder (you do not need to include the contents of the sub-folders unless we specifically ask for them - leaving the graphics folder out will make a huge difference in the size of the file, so you don't want to include that unnecessarily.)
6) Finally, rename the zip file to something more descriptive of your league. (By default, the file is called Archive.zip.) Now transfer this zip file via your ftp program.

If you're using Cyberduck: (https://cyberduck.io), the procedure is:

When you start up Cyberduck, click on 'Open Connection'.

Set the server to be: 'ootpsupport.com'

Navigate to the 'incoming\fhm\saved_games' folder.

Make sure you have 'Anonymous Login' checked.

Copy and paste or click-and-drag your zipped save into that folder.