Game Crashes Logging Into PT

reevesa01 · 05-25-2024, 03:24 PM

I'm running the standalone game on Windows and the game occasionally crashes when I try to log into PT. I can start a saved game just fine and play everything inside. This is the third time this has happened, and the other times I had to delete all my game files and do a completely new reinstall.

I don't want to do that again since I have to start my saved game all over from the start. Any ideas?

Edit: It's only crashing on my main PT account. I logged in just fine with my other two attached to this license....

Chris Marquardt · 06-03-2024, 12:28 PM

Is it crashing or freezing (not responding and Windows asks you to close it)?

If it's the latter you can try to following:
- open the settings on the main menu
- go to the troubleshooting tab
- press the button "open folder containing saved games"
- your file explorer should open
- locate a folder called TemplateRosters_[accname].tr (where [accname] is the PT account name
- rename that folder to something different and try again

There is currently a bug where the game is freezing if a template roster file is corrupted.

05-25-2024, 03:24 PM	#1
reevesa01 Bat Boy Join Date: Mar 2024 Posts: 2	Game Crashes Logging Into PT I'm running the standalone game on Windows and the game occasionally crashes when I try to log into PT. I can start a saved game just fine and play everything inside. This is the third time this has happened, and the other times I had to delete all my game files and do a completely new reinstall. I don't want to do that again since I have to start my saved game all over from the start. Any ideas? Edit: It's only crashing on my main PT account. I logged in just fine with my other two attached to this license.... Last edited by reevesa01; 05-25-2024 at 03:38 PM.

06-03-2024, 12:28 PM	#2
Chris Marquardt OOTP Developments Join Date: Jan 2016 Location: Germany Posts: 699	Is it crashing or freezing (not responding and Windows asks you to close it)? If it's the latter you can try to following: - open the settings on the main menu - go to the troubleshooting tab - press the button "open folder containing saved games" - your file explorer should open - locate a folder called TemplateRosters_[accname].tr (where [accname] is the PT account name - rename that folder to something different and try again There is currently a bug where the game is freezing if a template roster file is corrupted.